FAQ's

Answers to your most common questions about our products, services, and policies. Find quick solutions and helpful information here:

 

1. Are your products ready to ship?

 

Answer:

Yes, most of our collections are ready to ship. If a product is on pre-order, it will be clearly mentioned in the product description.

2. What sizes are available?

 

Answer:
We offer sizes from S to 3XL (availability may vary by design). Our complete Size Guide is available in the website footer. For styles with unique sizes, measurements or fits, a product-specific Size Chart is available on the respective product page. We recommend following the product-specific Size Chart whenever provided for the most accurate sizing.

3. Do you offer Cash on Delivery (COD)?

 

Answer:
No, COD is not available currently, but we are working on it.

4. How long does delivery take?

 

Answer:
Orders are usually dispatched within 1–3 business days. Delivery typically takes 5–9 business days from the date of dispatch, depending on your location.

5. Do you offer returns or exchanges?

 

Answer:
We offer returns or exchanges only for damaged, defective or incorrect products. Please contact us within 48 hours of receiving your order.

6. How can I place an order?

 

Answer:
At present, all orders are accepted exclusively through our website. Should you require any assistance while placing your order, our team is just a message away and will be happy to guide you through the process.

7. Is the colour exactly the same as shown?

Answer:

We strive to display our products as accurately as possible. However, slight variations in colour may occur due to studio lighting, photography, and individual screen settings.

8. Do you launch new collections regularly?

 

Answer:
Yes! We frequently launch new ethnic wear and festive collections. Follow us and turn on post notifications so you never miss a drop.

9. How can I track my order?

 

Answer:
Once your order is shipped, we'll share the tracking details via WhatsApp, SMS, or email.

10. Can I cancel my order?

 

Answer:
If you wish to cancel your order, please contact us as soon as possible after placing it. While we will make every effort to accommodate your request, cancellations cannot be guaranteed once the order has been processed or dispatched.

11. What type of clothing does KIANSHA EDIT offer?

 

Answer:
We specialize in elegant ethnic wear including Kurta Sets, Co-ord Sets, Suit Sets, Festive Wear, and Everyday Fashion designed for comfort and style.

12. Are the products exactly as shown in the pictures?

 

Answer:
Yes. We use real product images and strive to present every design as accurately as possible.

13. Do you have plus sizes?

 

Answer:
Yes, selected designs are available up to 3XL. More sizes are added regularly.

14. Can I gift someone from KIANSHA EDIT?

 

Answer:
Absolutely! Let us know while placing your order, and we'll ensure it is beautifully packed.