Shipping Policy

At KIANSHA EDIT, we are committed to delivering your order safely, promptly, and with the utmost care. Every garment is carefully inspected, thoughtfully packed, and dispatched to ensure it reaches you in perfect condition.


1.      Order Processing

  • All orders are processed after successful payment confirmation.
  • Each product undergoes a quality inspection before dispatch.
  • Orders are typically processed within 1–3 business days, excluding weekends and public holidays. 

2.      Shipping & Delivery

  • Orders are generally delivered within 5–9 business days from the date of dispatch.
  • Delivery timelines may vary depending on your location, courier partner availability, weather conditions, festivals, government restrictions, or other unforeseen circumstances.
  • While we strive to deliver every order within the estimated timeframe, delivery dates are indicative and cannot be guaranteed.

3.      Shipping Coverage

We currently deliver across India through our trusted logistics partners.

If your PIN code is not serviceable, our customer support team will contact you to discuss alternative delivery options or process a refund if delivery is not possible.


4.      Shipping Charges

Free Shipping on all orders within India unless otherwise stated during promotional campaigns.


5.      Order Tracking

Once your order has been dispatched, you will receive an email and/or SMS containing your shipment tracking details so you can monitor your order throughout its journey.


6.      Payment Options

We currently offer Prepaid Orders only, whereas we are working on Cash on Delivery (COD) option also.


7.      Shipping Address

Customers are requested to provide a complete and accurate shipping address, including a valid contact number, while placing the order.

Once an order has been confirmed and dispatched, we may not be able to modify the shipping address.

Any delays or non-delivery resulting from incorrect or incomplete address details shall be the customer's responsibility.


8.      Cancellation Requests

Orders are processed promptly to ensure timely delivery.

If you wish to cancel your order, please contact us as soon as possible after placing it.

While we will make every effort to accommodate your request, cancellations cannot be guaranteed once the order has been processed or dispatched.


9.      Returns & Exchange

We offer returns or exchanges only for damaged, defective or incorrect products. Please contact us within 48 hours of delivery by sharing your order number along with opening video and clear photographs of the product and packaging.

Our customer support team will review the request and assist you in accordance with our Return & Exchange Policy.


10.   Stock Availability

While we make every effort to maintain accurate inventory levels on our website, occasional stock discrepancies may occur due to simultaneous purchases or unforeseen inventory updates.

If an item you have ordered becomes unavailable after your order has been placed, our Customer Support Team will promptly contact you to discuss the available options.

You may choose any one of the following:

  • Replacement with a similar product (subject to availability).
  • Alternative Selection: Choose another product of equal value or pay the price difference for a higher-value product. 

We will proceed only after receiving your confirmation. The final choice will always remain with you, ensuring a transparent and customer-friendly shopping experience.


11.   Delays Beyond Our Control

KIANSHA EDIT shall not be held liable for delivery delays caused by events beyond our reasonable control, including but not limited to: 

  • Natural disasters
  • Severe weather conditions
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier partner delays
  • Force majeure events

Contact Us

If you have any questions regarding shipping or your order, we're happy to help.

KIANSHA EDIT

Email: info.kianshaedit@gmail.com